Service Reviews For Sport Clips Haircuts of Danville - Vermilion Park

1 rating

Very poor service! I scheduled an online check in time and arrived at that time. The online check in only allowed us to schedule an appointment with Kari B. When I arrived, the screen said I would have 15 minutes to wait. After waiting 45 minutes, Kari B slowly checked her last person out, messed around on the computer for 5 minutes, then proceeded to sit down in her chair. We got up and left due to the poor service, lack of care for customers, or even an interest to explain it would be a few more minutes.

1 rating

Our first expierance was amazing and we loved it. My husband went back when he needed another cut. He sat in the parking lot until 1030am and no one ever showed up to open the shop. He went again at 330pm and was told they were closing. Horrible business pracrice to open late and close early.

Reply from Sport Clips Haircuts of Danville - Vermilion Park:
Thank you very much for your feedback and sharing with us about your experience. I am very sorry this was your husband's experience and have addressed it with our team. We did have a slight staffingcomplication on the day he was there however that should have been explained well and an invitation to return with consideration. We truly would like the opportunity to earn your repeat business and would like to offer him a free upgrade to MVP service on his next Varsity cut. We are constantly training and developing our team. Our goal is for all of our clients to have an excellent experience and to earn your repeat business. Again, thank you for your feedback. If there is anything I can do for you in the future, please let me know. Sincerely, Allison Hasan, owner

Rated 1.0 out of 5.0 based on 2 Client reviews

1
Aaron R. | August 18, 2018 Service

"Very poor service! I scheduled an online check in time and arrived at that time. The online check in"

1
Charlotte L. | June 17, 2018 Service

"Our first expierance was amazing and we loved it. My husband went back when he needed another cut. "